COMPARATIVE ANALYSIS FOR THE PERFORMANCE OF CHISCO AND ABC TRANSPORT COMPANIES
ABSTRACT The study takes into account two mass transportation service providers, Chisco and ABC transport companies. The working systems of these two service providers are compared in terms of the strategic planning, operational performance, Core values. From the findings, the due to the strategic plans in place in both companies, they have continued to improve on competitiveness both locally and trans-border. Companies also achieved adequate fleet utilization which shows that there is a high operational performance amongst the two companies. Availability and utilization of the buses considerably influence on the productivity and efficiency of the bus system. Further, in order to sustain the level of financial viability, buses need to be well utilized throughout their period of operation. Finally, recommendations provided are based on what one system can learn from the other with the aim of providing a sustainable mass transportation system. TABLE OF CONTENTS ABSTRACT CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY 1.2 PROBLEM STATEMENT 1.3 STUDY OBJECTIVES 1.4 SIGNIFICANCE OF THE STUDY 1.5 STUDY QUESTIONS\/HYPOTHESES 1.6 SCOPE AND LIMITATION OF THE STUDY 1.7 DEFINITION OF TERMS CHAPTER TWO REVIEW OF RELATED AND RELEVANT LITERATURE 2.1 INTRODUCTION 2.2 CONCEPTUAL CLARIFICATIONS 2.3 THEORETICAL STUDIES CHAPTER THREE RESEARCH METHODLOGY 3.1 RESEARCH DESIGN 3.2 STUDY AREA 3.3 SOURCES OF DATA 3.4 POPULATION OF THE STUDY 3.5 SAMPLE SIZE DETERMINATION 3.6 INSTRUMENTATION 3.7 RELIABILITY AND VALIDITY OF INSTRUMENT 3.8 METHOD OF DATA ANALYSIS CHAPTER FOUR DATA PRESENATATION, ANALYSIS AND INTERPRETATION 4.1 DATA PRESENTATION 4.2 DATA ANALYSIS 4.3 DATA INTERPRETATION CHAPTER FIVE SUMMARY, CONCLUSION AND RECOMMENDATION 5.1 SUMMARY 5.2 CONCLUSION 5.3 RECOMMENDATION CHAPTER ONE INTRODUCTION Transport has been important component of man\u2019s activities on earth. Man\u2019s ability to move himself and his materials from one point to another on the earth significantly influences his life and his environment\u201d Ahmed (2013). Furthermore, one of the ways by which man organizes the space around him is through formation of settlement and the use of transportation as a tool to bringing orderliness into the settlement. Furthermore, Ogunsanya (2002) emphasized on the inevitability of transportation in the city and related basic necessities of life, and stressed that man\u2019s basic need of food, clothing and shelter could be hardly achieved without transportation. One can consider transportation to be the life of all socio-economic and political life of a nation. This means that without transportation life as it is today would be inconceivable. World Bank Review (2012) echoed the same point by stressing that economically, transport is the blood of cities in; most countries, including developing countries, cities are the major source of the national economic growth. The World Bank publication (2012) further asserted that socially, transport is the means of (and the lack of transport is the impediment to) accessibility of jobs, health, education and social services that are essential to the welfare of the people. At the outset, the motor transport enterprise held out little and daunting prospects of success for a number of reasons. First, motor vehicles were a new invention and the problems of securing spare parts, experienced drivers and skilled technicians to operate and maintain the vehicles became critical factors. Second, the roads were all seasonal, impassable during the rains and had sharp bends and steep gradients. Third, the bridges were built with wood and were often washed away by floods or destroyed by termites. These problems combined together to make road transport an enterprise that would appear to be expensive to run, unprofitable and without any bright future in a colonized and underdeveloped territory. As a matter of fact, Mr. Hulton, the Chairman of the British Cotton Growing Association (BCGA) painted a gloomy picture of roads and motor transport industry when he stated that \u2015metal roads and motor transport are, as far one can judge, a mistake (cited in Hopkins, 1973:196). The expatriate firms which dominated the motor transport industry in its early years confined their services to government establishments and failed to meet the transport needs of the Igbo who were and still remain a predominantly commercial and highly peripatetic society. The indigenous transport entrepreneurs emerged to fill the gap. In the words of Esse (2005:38), The expatriate transport companies played an insignificant role in the development of the industry in southeast Nigeria in terms of the services rendered to the general public and in terms of their spatial spread. They failed to satisfy the needs of Igbo traders and producers of agricultural produce, especially those cut off from the railways. They acted mainly as government contractors, providing services to the Nigerian railway and the military\u2026 It was left to indigenous transporters to fill this gap. Between 1908 and 1909, 1200 motor vehicles were imported into Nigeria. By the end of the colonial period in 1960, the numbers of commercial vehicles, cars, motor-cycles and trailers\/tractors were 7,879, 11,615, 7,026 and 487, respectively, that is, a total of 27,000 vehicles (Ekundare, 1973). Although motor vehicles were introduced in the country in the first decade of the 20th century, it was not until the 1920s that the number of such vehicles considerably increased and spread across the country. Presently there are many transport companies in Nigeria and amongst them we take a look at the Chisco and ABC transport companies in other to have a comparison of there perfomance. In today\u2019s world, transport management is a key strategic factor for the achievement of organizational goals such as economic efficiency and effectiveness. Likewise, transport decisions are important for the development and establishment of organizational policies aiming at enhancing competitiveness, customer satisfaction and profitability. ABC TRANSPORT Associated Bus Company Plc, also known as ABC Transport Plc, is a Nigerian transportation company with headquarters in Owerri, the Imo State capital. The company has been transporting passengers across Nigeria and West Africa since its incorporation in 1993, using its coach, sprinter and shuttle services. The coach service entail long distance journeys in luxury buses. This is similar to the sprinter service, which equally covers long distances but with midi buses. The shuttle service, however, covers shorter distance journeys using mini buses. Undoubtedly, ABC Transport Plc is one of the best road transport services providers in the country. Little wonder it brags about its services being in tandem with internationally-accepted standards and \u201cspecially designed for distinguished travelers who would otherwise use air service\u201d. CHISCO TRANSPORT Chisco Transport Company was established in 1978 by Chief Dr Chidi Anyaegbu (MFR). The company started out as a micro auto parts retailer before developing into a leading transporter and brand. Chisco Transport Company diversified to deliver excellence in end to end passenger transportation\/integrated logistics with ancillary service offerings that cut across Real Estate (development\/management), Hospitality (Hotel & Accommodation), Oil & Gas (product development\/distribution), Auto parts Dealership etc. Chisco Transport Company has over 36 years of an uncompromising drive to deliver great customer experience, this puts them in a unique position as a leading indigenous transport\/integrated logistics Brand in Nigeria, and one of the best in sub-Saharan Africa. 1.2 STATEMENT OF THE PROBLEM Achieving organizational performance has always been the major goal behind Companies actions and strategies. Consequently, the ways and means of accurately measuring performance is perceived as being an increasingly important field of research. The study takes into account two mass transportation service providers, Chisco and ABC transport companies. The working systems of these two service providers are compared in terms of financial performance, long-term planning, internal structure, and core values. 1.3 AIM AND OBJECTIVES OF THE STUDY The objective of this study is to analyze and compare the two mass transportation service providers, Chisco and ABC transport companies. To achieve the main objective, the following specific objectives are addressed: 1. To determine the strategic planning among ABC Transport Company and Chisco transport company 2. To determine operational performance of ABC Transport Company and CHISCO transport company 3. To determine and have an overview of the core values of ABC Transport Company and Chisco Transport Company 1.4 RESEARCH QUESTIONS 1. What is the strategic plan in ABC Transport Company and Chisco Transport Company? 2. What are the operational performances of ABC Transport Company and CHISCO Transport Company? 3. What are the core values of ABC Transport Company and Chisco Transport Company? 1.5 SIGNIFICANCE OF THE STUDY It is important to plan and operate a high level public transport service. This work the comparative analysis of Chisco and ABC Transport Companies is important as it will help the companies know more about themselves as they both service in the same industry. 1.6 SCOPE AND LIMITATIONS OF THE STUDY This work is a comparative analysis for the performance of Chisco and ABC Transport Companies. The data for the study came from existing studies and literature identified through searches for relevant literature in publication database. Questionnaires were given to workers from both companies to fill. 1.7 DEFINITION OF TERMS Objectives: These are statement of aims of or goal which an organisation set to achieved or actualized. Plans: These are statements of specific actions and activities to achieve objectives in an organisation. Policies: This are limits to acceptable behaviour expressed in term of priorities, ethical and moral values, standards, social responsibilities and so on. Management: It is the guidance or direction of people towards organizational goals or objectives. Motivation: It is an internal psychological process whose presence or absence is inferred from observed performance. 1.8 ORGANIZATION OF THE STUDY This research work is organized in five chapters, for easy understanding, as follows Chapter one is concerned with the introduction, which consist of the (overview, of the study), historical background, statement of problem, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms and historical background of the study. Chapter two highlights the theoretical framework on which the study is based, thus the review of related literature. Chapter three deals on the research design and methodology adopted in the study. Chapter four concentrate on the data collection and analysis and presentation of finding. Chapter five gives summary, conclusion, and recommendations made of the study.